Thumbs down : Bumiputra Commerce Finance

It's only 10 in the morning and already I'm having a bad day. Bright and early this morning, I braved rush hour traffic to get my geran kereta (car ownership grant) from my car finance company to renew my road tax (which expires tomorrow). My finance company, Bumiputra Commerce Finance (BCF) is in Menara Promet. For those of you who are familiar with Menara Promet, it has basement parking facilities typical to that of many city centre buildings : narrow and winding paths, sliding parking mechanisms, guest parking only at the bottom levels, expensive hourly charge - overall a very painful parking experience. After parking at level B4, I went to the ground floor. Lo and behold, there was no BCF there! Instead there were brand new offices, under the name of Bumiputra Tijara (??). I was then informed that BCF had moved to PJ. Well, that's news to me. No letters from BCF, no email, no call. I didn't see a notice in the newspapers. There is no BCF website. Bizchannel still has the old addresses : http://www.bizchannel.com.my/BCF/listing_of_branches.html http://www.bizchannel.com.my/BCF/about_bcf.html What kind of business doesn't inform its customers that they are moving? Even my newspaper deliveryman will give ample notice when he goes on his annual holiday. To top it off, as I was exiting the car park, there was no one at the parking booth! I had to wait for the parking attendant to come, and then wait some more as they had no change for my RM10 ("saya belum tukar duit lagi, bang"). The barrier was up at entry and so I had no ticket. I arrived at 9.30am and left at 9.45am. And they had the cheek to dispute the time of my arrival. So I called up the new BCF number, selected Road Tax from the IVR - no answer after 20 rings! I called again and asked for the Customer Service Manager. A gentleman by the name of Osman answered. So why was I not informed of the address change? "Ini kali pertama saya dengar kes macam ni." No indication whatsoever that they ever sent a notice. No apologies for my trouble. "Macam mana Encik bayar bil bulan-bulan?" I pay my monthly loan installments online, so there was never any need to go to the BCF office except for this annual occasion. Initially, he insisted that I come to the PJ office (which is along the Federal Highway aka traffic hell) to pick up my geran. There is no way that I'm going to spend another 1.5 hours in traffic for this. After much discussion, he finally agreed to send a runner to pick up my insurance cover note from my office - "tapi saya tak berani janji". They need to do it today. We'll see what happens next.